Guide for hosts
How to vet a guest before you accept.
Most guests are lovely. A few minutes before you accept helps you spot the rare booking that isn’t, without putting off the good ones.
Five checks before you say yes
Each one covers something the others miss.
- 01
Read their profile properly
Look past the star rating. Read what past hosts wrote, how recent it is, and how the guest replied.
- 02
Message before you accept
Ask what brings them to the area and who’s coming. Clear, friendly answers are a good sign.
- 03
Their Reputation Record
Ask for their Record ID. You’ll see how their last stays ended, including any damage settled and what they said about it.
- 04
Make the rules plain
Put house rules, guest numbers and quiet hours in the listing and the confirmation message, so nothing is a surprise.
- 05
Photos at check-in and check-out
Take dated photos before they arrive and after they leave. If something does go wrong, you’ll have evidence ready.
Good to know
Do they have to pay to share their record?
No. Having a record, sharing it and replying to anything on it are always free.
What if they don’t have a record yet?
Send them the ask message from our homepage. It takes a few minutes to set up, and the next person they deal with can check it straight away.
Does this replace the platform’s own reviews?
No, it adds to them. Platform reviews stay on one app. A Reputation Record follows the guest across every platform and every stay.
This guide is general information for the UK, not legal advice.