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RRSource helps you see the bigger picture — real experiences, verified information and what happened after the job.
Disputes are usually won by the person with the clearest record, not the loudest voice. Here is how to document one properly from the start.
Whether the disagreement is with a landlord, a tenant, a builder, an employer or an online seller, the outcome usually depends on what can be shown rather than what can be said. Good documentation turns "your word against theirs" into a clear timeline that anyone reviewing it can follow.
Write down what happened, when and who was involved, as soon as possible. Memory fades quickly, and a note written at the time carries more weight than a reconstruction weeks later. Update it every time something new happens.
If someone saw what happened, ask them to write a short, dated account in their own words while it is fresh. Independent witnesses carry more weight than friends or family, but any honest account helps.
Set out the problem, your evidence and what you are asking for, and give a reasonable deadline. Many disputes are resolved here. Even if not, showing that you acted reasonably strengthens your position with any mediator, adjudicator or court.
When a dispute ends, write down how: payment made, claim withdrawn, partial agreement. Outcomes are the part most often lost — and the part most useful to the next person who deals with either party.
On RRSource, a report is structured so evidence, witness statements and the other side's response sit together, and the Resolution is recorded when the dispute ends. That keeps a fair outcome visible — including outcomes where neither side completely wins. Read more about evidence verification.
Evidence rules and dispute processes differ between countries and between courts, tribunals and schemes.
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